Terms and Conditions
In these Terms and Conditions "Randox Toxicology" shall mean Randox Toxicology Ltd., 55 Diamond Road, Crumlin, Co. Antrim, BT294QY, United Kingdom and the terms set out below under the heading. The Terms and Conditions set out below shall apply to Randox Toxicology branded products.
Randox Toxicology shall be entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.
All orders are subject to availability. Prices of products do not include freight and packing, VAT or import duties where these are applicable.
Price and other information provided is subject to change without notice, and prices may be changed up to the time of delivery. While every effort is made to keep information provided by Randox Toxicology up to date, Randox Toxicology will not be liable to you or anyone else if errors should occur in information provided on this website.
The following information is required to process an order:
- A Purchase Order Number (unless paying by credit card).
- Name, phone number and email address or fax number of the purchasing officer - so that we can confirm details of the order.
- Name, phone number and email address of the researcher - in case of query.
- VAT number if in the European Union.
When your order is received Randox Toxicology will confirm receipt. However, formal acceptance of the order will only take place when the goods are dispatched. If prices should be changed between the time of receipt of an order and dispatch, Randox Toxicology will contact you in advance.
When your order is received Randox Toxicology will confirm receipt. Confirmation of receipt will include confirmation of (i) delivery costs, (ii) arrangements for delivery, and (iii) expected delivery time. However, formal acceptance of the order will only take place when the goods are despatched. If prices should be changed between the time of receipt of an order and despatch, Randox Toxicology will contact you in advance.
Delivery Schedules shall not be binding on Randox Toxicology unless otherwise agreed upon and confirmed by Randox Toxicology in writing.
Customs, Duties and Taxes
Orders may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, as these vary from country to country, and we are not able to provide you with this information.
Please contact your local customs office before completing the order to find out what fees, if any, may be charged when your package arrives. Please note that you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods. Customs authorities may require the value of the order from us.
Receipt of products
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax. If the damage or shortage is immediately apparent on delivery, please:
- Notify carrier when signing for receipt of goods.
- Advise Randox Toxicology as soon as possible.
Risk in the products passes on despatch. Property in the products does not pass until the product has been paid for in cleared funds.
Must be reported within 3 working days of receipt of goods by the customer. When you contact customer services we will give you instructions on returning the products. Do not return the goods until a returned goods number has been assigned. If you do not contact us within this three day period the products will be deemed accepted but you will not lose any warranty rights.
Return & replacement policy
Quality is important to Randox Toxicology. Therefore if a product does not perform as described on the datasheet please notify us within 30 days of delivery.
If items are ordered incorrectly by the customer Randox Toxicology will consider taking them back, however this excludes products which have special shipping requirements including those shipped on dry ice. This will be subject to a 50% restocking charge on the items plus any shipping, handling and packaging costs.
In the unlikely event of receiving an incorrect item, please contact Randox Toxicology in the first instance and store the product in the fridge at 4°C in the original packaging. Please do not attempt to return the item yourself. Randox Toxicology will then get back to you as soon as possible to ensure you receive the correct item. For products which have special shipping requirements including those shipped on dry ice, please store as indicated on the datasheet and contact Randox Toxicology as soon as possible.
All requests for returns must have prior authorisation and must be shipped back to Randox Toxicology within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Randox Toxicology.
Product use limitations
Randox Toxicology will not be liable for any professional advice it may offer in relation to the use of the products nor any claims or applications not listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects.
Randox Toxicology cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in Randox Toxicology product literature should not be considered as a recommendation to use its products in violation of any patents.
Randox Toxicology shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control.
Randox Toxicology will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. Except for personal injury or death caused by Randox Toxicology’s negligence (for which no limit applies)
Randox Toxicology will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and Randox Toxicology’s total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products under this order.
Except for the express warranties set out in these terms, all other warranties express or implied, statutory or otherwise are hereby excluded to the extent permissible by law.
The contents of this website, such as text, graphics, images information and other material ('Content'), are protected by copyright and other intellectual property laws, and all intellectual property rights in them belong to Randox Toxicology, or are licensed to it.
Randox Toxicology authorises you to use the Content on this website solely for the purpose of purchasing product from us or otherwise promoting our products but you are not permitted to use the Content in competition with us or our products.
In order to provide our customers with as much supporting information as possible, there may be pages on our website that link to third party internet sites, for instance, to a scientific conference website. Randox Toxicology is not responsible for the content of such external internet sites.
Contracts and agreements with Randox Toxicology shall in all respects be governed by and interpreted in accordance with English law.
All users of the Randox Toxicology website are deemed to have accepted these Terms and Condition in their entirety.
Nothing in these terms is intended to provide any rights to third parties to enforce any term.