Terms and Conditions
In these Terms and Conditions "Randox Toxicology" shall mean Randox Toxicology Ltd., 55 Diamond Road, Crumlin, Co. Antrim, BT294QY, United Kingdom and the terms set out below under the heading. The Terms and Conditions set out below shall apply to Randox Toxicology branded products.
Randox Toxicology shall be entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.
All orders are subject to availability. Prices of products do not include freight and packing, VAT or import duties where these are applicable.
Price and other information provided is subject to change without notice, and prices may be changed up to the time of delivery. While every effort is made to keep information provided by Randox Toxicology up to date, Randox Toxicology will not be liable to you or anyone else if errors should occur in information provided on this website.
The following information is required to process an order:
- A Purchase Order Number (unless paying by credit card).
- Name, phone number and email address or fax number of the purchasing officer - so that we can confirm details of the order.
- Name, phone number and email address of the researcher - in case of query.
- VAT number if in the European Union.
When your order is received Randox Toxicology will confirm receipt. However, formal acceptance of the order will only take place when the goods are dispatched. If prices should be changed between the time of receipt of an order and dispatch, Randox Toxicology will contact you in advance.
When your order is received Randox Toxicology will confirm receipt. Confirmation of receipt will include confirmation of (i) delivery costs, (ii) arrangements for delivery, and (iii) expected delivery time. However, formal acceptance of the order will only take place when the goods are despatched. If prices should be changed between the time of receipt of an order and despatch, Randox Toxicology will contact you in advance.
Delivery Schedules shall not be binding on Randox Toxicology unless otherwise agreed upon and confirmed by Randox Toxicology in writing.
Customs, Duties and Taxes
Orders may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, as these vary from country to country, and we are not able to provide you with this information.
Please contact your local customs office before completing the order to find out what fees, if any, may be charged when your package arrives. Please note that you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods. Customs authorities may require the value of the order from us.
Receipt of products
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax. If the damage or shortage is immediately apparent on delivery, please:
- Notify carrier when signing for receipt of goods.
- Advise Randox Toxicology as soon as possible.
Risk in the products passes on despatch. Property in the products does not pass until the product has been paid for in cleared funds.
Must be reported within 3 working days of receipt of goods by the customer. When you contact customer services we will give you instructions on returning the products. Do not return the goods until a returned goods number has been assigned. If you do not contact us within this three day period the products will be deemed accepted but you will not lose any warranty rights.
Return & replacement policy
Quality is important to Randox Toxicology. Therefore if a product does not perform as described on the datasheet please notify us within 30 days of delivery.
If items are ordered incorrectly by the customer Randox Toxicology will consider taking them back, however this excludes products which have special shipping requirements including those shipped on dry ice. This will be subject to a 50% restocking charge on the items plus any shipping, handling and packaging costs.
In the unlikely event of receiving an incorrect item, please contact Randox Toxicology in the first instance and store the product in the fridge at 4°C in the original packaging. Please do not attempt to return the item yourself. Randox Toxicology will then get back to you as soon as possible to ensure you receive the correct item. For products which have special shipping requirements including those shipped on dry ice, please store as indicated on the datasheet and contact Randox Toxicology as soon as possible.
All requests for returns must have prior authorisation and must be shipped back to Randox Toxicology within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Randox Toxicology.
Product use limitations
Randox Toxicology will not be liable for any professional advice it may offer in relation to the use of the products nor any claims or applications not listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects.
Randox Toxicology cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in Randox Toxicology product literature should not be considered as a recommendation to use its products in violation of any patents.
Randox Toxicology shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control.
Randox Toxicology will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. Except for personal injury or death caused by Randox Toxicology’s negligence (for which no limit applies)
Randox Toxicology will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and Randox Toxicology’s total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products under this order.
Except for the express warranties set out in these terms, all other warranties express or implied, statutory or otherwise are hereby excluded to the extent permissible by law.
The contents of this website, such as text, graphics, images information and other material ('Content'), are protected by copyright and other intellectual property laws, and all intellectual property rights in them belong to Randox Toxicology, or are licensed to it.
Randox Toxicology authorises you to use the Content on this website solely for the purpose of purchasing product from us or otherwise promoting our products but you are not permitted to use the Content in competition with us or our products.
In order to provide our customers with as much supporting information as possible, there may be pages on our website that link to third party internet sites, for instance, to a scientific conference website. Randox Toxicology is not responsible for the content of such external internet sites.
Contracts and agreements with Randox Toxicology shall in all respects be governed by and interpreted in accordance with English law.
All users of the Randox Toxicology website are deemed to have accepted these Terms and Condition in their entirety.
Nothing in these terms is intended to provide any rights to third parties to enforce any term.
“Personal information” means information that identifies you or could be used to identify you and which is submitted to and/or collected, in this instance, by Randox Web Sites. Examples of personal information include, but is not limited to, your name, your postal address, your e-mail address and your telephone number.
How does Randox collect information online?
Randox collects information in two ways:
Personal Information You Submit:
Randox collects personal information that you enter into data fields on Randox Web Sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Randox programs, contact Randox customer service, or respond to Randox surveys. To protect your privacy, you should not provide Randox with any information that is not specifically requested.
Passive Collection of Unidentifiable Information: Randox Web Sites may collect information about your visits to Randox Web Sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a website. Web beacons (also referred to as GIF files, pixels or Internet tags) help Randox recognize a unique cookie on your browser. Your Internet browser automatically transmits to Randox Web Sites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating.
Passive information collection technologies can make your use of Randox Web Sites easier by allowing Randox to provide better service, customize Randox Web Sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Randox Web Sites. Certain features of Randox Web Sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and Randox will not connect additional identifiable information with the information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology please see below “What choices do I have about how Randox collects and uses personal information about me?”
Google Analytics: The Randox website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports on activity on www.Randox.com. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
How to reject or delete this cookie: Learn More
Persistent Cookies: This type of cookie is stored on a user’s computer until it expires or until the user deletes it. Persistent cookies are used to collect identifying information about the user, such as user preferences which are remembered for the user’s next visit. This results in faster and more convenient access.
In what circumstances and for what purposes might Randox collect and use personal information?
Randox will use the personal information you provide through Randox Web Sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on an Randox Web Site, Randox may use certain identifying technologies to allow that Randox Web Site to “remember” your personal preferences, such as sections of that Randox Web Site that you visit frequently and, if you choose, your user ID. We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Randox’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in for such purposes.
Does Randox consolidate personal information?
Randox may consolidate the personal information of customers who use Randox Web Sites. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design Randox Web Sites and Randox products, to enhance our research activities, and to facilitate other business functions.
What choices do I have about how Randox collects and uses personal information about me?
You may always limit the amount and type of personal information that Randox receives about you by choosing not to enter any personal information into forms or data fields on Randox Web Sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Randox Web Sites may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Randox Web Sites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, Randox Web Sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.
Who will have access to personal information about me?
Personal information can be accessed by a restricted number of Randox employees, by certain companies with which Randox may conduct joint programs, and by third parties with whom Randox contracts to carry out business activities for Randox. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Randox’s practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Randox’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for Randox.
Does Randox share personal information with third parties?
Except as otherwise stated in this Section, Randox will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure. Randox may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is Randox’s practice to require such third party service providers to keep your personal information confidential and to use your personal information only to perform functions for Randox and in accordance with Randox’s instructions. Randox further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event Randox sells one of its product lines or divisions, Randox will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.
How does Randox secure personal information?
How does Randox protect the privacy of children?
Randox does not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on Randox Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I correct personal information or delete it from current customer records?
With your support Randox will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes by contacting us in one of the ways specified below.
How long will Randox store personal information?
In general, Randox will only store your personal information for as long as it is needed to fulfil the purposes for which it was collected, subject to applicable data retention periods imposed upon Randox by applicable law.
How can I contact Randox?
If you have questions about the scope, use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an Randox business or a particular Randox program, please contact by letter at the following address: Randox Laboratories Ltd, 55 Diamond Road, Crumlin, Co. Antrim, BT29 4QY.
In all communications to Randox, please include the e-mail address used for registration (if applicable), the Randox Web Site address on which you provided any personal information about which you have questions or concerns (e.g. Randox.com etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment/Correction Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.
Revised February 2018