Evidence Investigator Software Upgrade

06 October 2016

A mandatory software upgrade has become available for the Evidence Investigator. Randox Toxicology, as the leading provider in drug screening solutions, strives to always deliver the best possible user experience. Therefore we consider this update necessary to deliver optimum instrument performance in your laboratory. 

If you are a current Evidence Investigator customer, you should have already received an email notifying you of this update. This email includes links to the Field Safety Notice (FSN) and release notes. You will also receive an update disc in the post in the coming weeks. Once you receive this disc, please follow the installation instructions found on pages 7-13 of the release notes to complete the upgrade. The operator manual is also included on this disc for your reference.

Following completion of the installation, you are required to sign the Field Safety Notice (FSN) document and send it back to confirm you have received and completed the software update. This can either be emailed to support@randoxtoxicology.com or faxed to +44 (0) 28 9445 2912. Please include information on the analyser serial number you are updating on this form.

If you did not receive the update disc or an email regarding the update, or if you have any questions, please do not hesitate to contact us at support@randoxtoxicology.com

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UK: +44 (0)28 9442 2413
USA: +1 304 728 2890